1 – Delivery time
Orders are prepared within 1 (one) to 3 (three) days and then taken care of by Chronopost or DHL. It will take a delivery generally within 48 hours.
2 – Track my Order
When your Order is shipped, you will receive an email with the tracking number of your package. You can also track your Order by accessing the tracking number available on your Customer account.
3 – Return my Order
The Customer is required to check the condition of the packaging as well as the Products upon Delivery.
3 – 1 Return for damaged package
It is the Customer’s responsibility to make the reservations and complaints he considers necessary, or even to refuse the package, when the package is clearly damaged on Delivery. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within 72 hours, i.e. 3 (three) working days, not including public holidays, which follow the date of Delivery of the Products.
The Customer must also send a copy of this letter to the Seller by email or post. Failure to make a complaint within the aforementioned period extinguishes any action against the carrier in accordance with Article L. 133-3 of the Commercial Code. The Customer must ensure that the Products delivered to him correspond to the Order. In the event of non-compliance of the Products in kind or in quality with the specifications mentioned in the Delivery slip, the Customer must inform the Seller by email and return the Products to the postal address indicated for this purpose.
3 – 2 Return by exercising the right of withdrawal
You have fourteen days (14) days from the date of receipt of your Order, to return a Product in its original packaging and respecting the return conditions mentioned in “the General Conditions of Sale”.
A “tag” will be provided with your Order. You just have to fill out the form and send us your return. For any questions, do not hesitate to contact us directly by email.
The withdrawal form used is the following:
This form must be completed and returned only if the consumer Customer wishes to withdraw from the Order placed on the Site, except for exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.
To the attention of :
29 Rue des petits champs,
I hereby notify you of my withdrawal for:
Order from ”Date”
Order Number: ……………………………………… …………..
Client name : ………………………………………. ………………………..
Customer’s address: ………………………………………. …………………….
In addition, in accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for the following Products:
The provision of services fully executed before the end of the withdrawal period and whose execution has begun after the express prior consent of the consumer and express waiver of his right of withdrawal;
Supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
Supply of goods made to the consumer’s specifications or clearly personalized;
Supply of goods liable to deteriorate or expire rapidly;
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
Supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles;
Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on the market situation beyond the control of the professional;
Maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;
Concluded at a public auction;
The provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or period;
The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.
4 – Modify my Order
Once your Order has been validated, you will not be able to make any changes or cancellations.
However, you can request a return within 14 (fourteen) days of receipt under the right of withdrawal.
5 – Delay in Delivery
In the event of late Delivery, the Order is not canceled. The Seller informs the Customer by email that the Delivery will be delayed. The Customer may then decide to cancel the Order and will send the Seller a notice of cancellation of the Order by email.
In the event that the Order has not yet been shipped upon receipt by the Seller of the Customer’s cancellation notice, the Delivery is blocked and the Customer is refunded any sums possibly debited within 14 (fourteen ) days following receipt of the cancellation notice.
In the event that the Order has already been shipped upon receipt by the Seller of the Customer’s cancellation notice, the Customer may still cancel the Order by refusing the package. The Seller will then reimburse the sums debited and the Delivery costs paid by the Customer within 14 (fourteen) days of receipt of the return of the refused package, complete and in its original condition.
Legal notices and General Conditions of Use of the Website www.mimilibertés.com
This Site, accessible from the URL www.mimiliberté.com (“the Site”), is the property of DINGO, a simplified joint stock company (SAS) with a share capital of 124,080.00 EUROS, registered at the Minister of Commerce and Companies of Paris under number 513 500 108, whose intra-community VAT number is FR 74 513 500 108 and whose head office is located at 29 Rue des petits champs, 75001 Paris, represented by Michel Klein, his president (“the Editor”)
The publisher can be contacted at the following coordinates:
Telephone: to be completed
By email: firstname.lastname@example.org
Director of publication: Michel Klein, president
Website Development: Simon
The Website is hosted by the company OVH SAS, 2, rue Kellermann 59100 Roubaix France
The currently online version of these general conditions of use (“General Conditions of Use”) is the only one enforceable during the entire period of use of the Site, until a new version replaces it.
Access to the Site
The use of the services offered by SAS DINGO is exclusively reserved for adults or persons, natural, legally capable of entering into a contract (“the Users”).
The Mimi Liberté brand is a brand registered with the National Institute of Industrial Property (INPI), owned by SAS DINGO.
DINGO SAS is the exclusive owner of the elements of the Site (structure, images, texts and any other component).
All Products, photographs, texts and videos as well as all elements of the Publisher’s Website, whatever they may be, are the exclusive property of the latter.
All of the elements listed above, without this list being exhaustive, are protected by copyright, designs and models or trademarks or patents.
Reproduction of all or part of the Products and elements of the Website, whatever they may be, constitutes infringement within the meaning of the Intellectual Property Code.
The Site may contain links to third party websites, in particular partners or social networks. Said sites are not edited by SAS DINGO, which cannot be held responsible for the content published on them or for any damage resulting from browsing the sites by the User.
Liability and guarantees
The images published on the Site are not contractual.
SAS DINGO cannot be held liable in the following cases:
Failure, breakdown, difficulty or interruption of operation, preventing access to the Site or any of its features;
The loss of data or information stored by Site Users. It is the Users’ responsibility to take all the necessary precautions to keep the data and information that they put online under their sole responsibility;
In the event of direct or indirect damage caused to the User, whatever the nature and resulting from access, management or use of the Site
Abnormal or unlawful use of the Site by one of its Users;
For the publication of content in free comment areas, the User assumes full editorial responsibility for the content he publishes on the Site. SAS DINGO will make its best efforts to promptly remove any clearly illegal content that will be brought to its attention.
The connection material to the Users’ Site remains under their full responsibility. The latter undertake to take appropriate measures to protect their equipment and data, in particular from viral attacks via the Internet.
SAS DINGO is not responsible for damage caused by Users to themselves, to third parties and / or to their equipment as a result of their connection or use of the Site.
Amendments to the General Conditions of Use
These General Conditions of Use may be subject to modifications depending on changes in regulations, the offer and the market. Any modification will take effect from the online publication of new General Conditions of Use to replace these, for offers already posted online. For current transactions, only the previous General Conditions of Use, under which they were concluded, will apply.
The nullity of one or more clauses hereof may in no case entail the nullity of the General Conditions of Use in their entirety.
These General Conditions of Use of the Site are governed by French law and are subject to the jurisdiction of French courts, subject to specific attribution of jurisdiction arising from a particular law or regulation.